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Field Service Rep.

Location:	Afghanistan
Job Type:	Contract
Posted:	24th Sep 2010
Closing Date:	31st Oct 2010
Posted By:	Integrated Finance & Accounting Solutions
Details:
Field Service Rep. Labor Category: Field Service Representative/Electronics Technician Schedule: Full-time Travel: Yes, 100% of the time Essential Job Functions • Field Service Rep will provide on-site field support to customers including installation, servicing, and repairing systems and equipment. Verifies and approves operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. • Instructs customers in the operation and maintenance of systems/equipment. • Perform installations, tests, preventive maintenance, troubleshooting, and repair for communications equipment, electronics equipment, large/mini computers, and buses for those in networked environment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Acts as a liaison with customers on administrative and technical matters for assigned projects. • Performs analysis and prepares reports on system problem trends and issues. • Support installation, integration, testing, and field service to customer. • Analyze and repair faulty electronic equipment. • Ability to distinguish between hardware and software problems in multi-vendor systems. • Read and interpret schematics and block diagrams • Provide formal training and guidance to military personnel on variety of ECM equipment. • Upload new systems parameters via computer interface. • Manage and inventory control of assets. • Performs measurements of electronic/electro-mechanical/computer equipment in accordance with military and commercial standards. Qualifications Basic Qualifications • Bachelors’ Degree in Engineering, Computer Science, Business, or related field preferred. • Eight or more years of direct relevant field support experience • Experience working with the company's hardware, software and equipment products • Experience working with customer technology and support requirements • Active SECRET clearance and passport required • Must be a U.S. Citizen Other Qualifications • AA degree/2 year technical school in appropriate field and 3 years of experience substitutes for 7 years of experience. • Prior military experience desired, not required. • Must be physically fit. • Electronics repair skills down to the component level. • Good interpersonal skills to work with customers and other unit personnel • Good analytical and problem solving skills • Good communication skills • Good time management and organizational skills • Ability to resolve hardware and equipment problems • Willingness to travel

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